Privacy Policy

1. Introduction

Welcome to ServiceSeeker. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes:

Personal Information

Account Information: Name, email address, phone number, and password when you register.
Profile Information: Address, profile photo, and business details (for service providers).
Payment Information: Billing address and payment method details (processed securely by third-party payment processors).
Communications: Messages exchanged through our platform between users.

Automatically Collected Information

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, features used, time spent on the Platform, and interaction patterns.
Location Data: General location based on IP address or precise location if you grant permission.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services.
To connect Seekers with appropriate Service Providers.
To process transactions and send related information.
To send administrative messages, updates, and security alerts.
To respond to your comments, questions, and support requests.
To personalize your experience and deliver relevant content.
To detect, prevent, and address fraud and security issues.
To comply with legal obligations.

4. Information Sharing

We may share your information in the following situations:

With Service Providers: When you request services, we share relevant information with Providers to fulfill your request.
With Seekers: Providers' business information is shared with Seekers searching for services.
Third-Party Service Providers: We use trusted third parties to help operate our Platform (payment processors, email services, analytics).
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS.
Secure password hashing and storage.
Regular security assessments and updates.
Access controls limiting who can view personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal requirements).
Portability: Request a copy of your data in a machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@serviceseeker.com or through your account settings.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are small data files that may include an anonymous unique identifier.

We use the following types of cookies:

Essential Cookies: Required for the Platform to function properly.
Analytics Cookies: Help us understand how visitors interact with the Platform.
Preference Cookies: Remember your settings and preferences.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Platform may not function properly without cookies.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

9. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.